Terms and Conditions
Placing an Order
Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from the shopping bag, you will be required to re-enter your selection of products. We does not reserve items for future purchase.
All orders placed on Vidas babynest website vidasbabynest.com are stored in our customer system. The information being saved is the customers shipping and billing address and order history.
Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product you have ordered and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at firstname.lastname@example.org.
If the items purchased are in stock, we can fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all shipment details. In the unfortunate event of an item being out of stock, you will be notified by e-mail.
Prices are shown in EUR. All prices include VAT. Prices do not include service, payment and delivery charges.
If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.
Tax-free shopping on vidasbabynest.com is not available. We reserve the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.
We accept the following credit- and debit cards: Visa, Mastercard,
American Express and JCB. By pre-orders and custom-made orders, the card will be charged on beforehand. In such cases, you will be notified by email.
Your order will normally be packed and shipped within 1-2 business days from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by email including all shipment details. All orders are sent from our warehouse in Fredrikstad, Norway.
All orders are sent with DHL Express and will be delivered to your delivery address or your local delivery point. Delivery notification will be sent via sms when your package on its way. A shipment that is not collected within 14 days will be returned back to us. A new shipment can be arranged for an additional shipping fee.
Taxes and Duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges when receiving the parcel.
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs.
We are unable to deliver to the following country: the Democratic Republic of the Congo,Iran, Iraq, North Kora, Libya, Somalia, Syria, Yemen, Afghanistan, Mali, Niger, Sudan. . Kindly also note that delivery to rural addresses can result in longer delivery times.
If you decide to return something, please ensure that it is in perfect condition. When trying on clothing, avoid rubbing off deodorant, perfume and make-up. All returned items must be unworn and unwashed, with all tags still attached. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
If you change your mind about an item, you can return it within 14 days after you have received your order. Contact us on post @vidasbabynest.com for returns. we need your order number and email address.
Any items that are being returned must be in perfect condition without any visible signs of wear and tear and must be returned in its original bag/box. Apparel should be returned unused, unwashed and with all labels attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.
The customer is responsible for the goods until it has been delivered to DHL either by pick up or delivered at a service point. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.
Please note that return shipments are at the customer’s own expense. This cost will be withdrawn when refunding the item(s).
Vidas Babynest AS
We will arrange a refund once the return has arrived. As soon as the return has been processed, you will receive a refund confirmation by email. Depending on your bank, the transaction usually takes 3-5 business days.
The refund for the original order will be processed as soon as the parcel has arrived at our office. The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, we will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and the customer has received a confirmation mail regarding this, we will only issue a refund of the amount excluding shipping cost when the shipment is returned.
If the item is returned due to a claim or we have sent you the wrong item, the full amount including shipping costs will be refunded. Please note that we only issues a full refund if the product is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return item is not returned in perfect condition.
Our regular online return and exchanges policy as described above applies during sale periods. If you want to return a sale item, it must be done within 14 days after purchase.
There is a 1-year warranty on products sold on www.vidasbabynest.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at email@example.com within 7 days after purchase. Please place the item back in original packaging. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received.
All items are insured against theft and accidental damage whilst in transit from Vidas babynests warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
we does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.